EYE AM HAIR TERMS & CONDITIONS 2023

CANCELLATION POLICY

Please understand we operate 1 on 1 service. When an appointment is cancelled at the last minute it is very hard to fill the time slot, although we will try our best to fill it and if we can, we maybe able to waive the fee.

You can cancel or change your appointment, with no penalty up to 48hrs before your appointment time. If you cancel with less than 48hrs notice, a fee will apply as follows:

Cancellation fee is 25% of the full price of your appointment.

In some cases, we will waive the cancellation fee.

LATE APPOINTMENTS

Please call ASAP on 0488 998 802 if you know you will be running late. We will do our best to complete your service in the time remaining, however we can not guarantee this. Appointments may be deemed a no show if not enough time is remaining and the cancellation fee may be applied.

*Please note, we run by a booking system that states a service time. We allocate a specific amount of time to start and finish your service. If your service goes over this amount of time due to having extra thick or long hair or because you were running late, then an extra charge of $25 per 15 minutes will be added to your bill.

SERVICE SATISFACTION

Why we offer redo’s and not refunds. (We prefer to call redo’s adjustments)

We strive to please you and give you exactly what you want with your desired look, however admittedly we are human. If you think, there’s something that isn’t quite right with our service or the outcome of your service you are entitled to have an adjustment of the original agreed style.

If you have feedback, this will be forwarded onto the hairdresser that carried out your service.

We encourage honest polite & direct feedback and appreciate the opportunity for constructive feedback.

The first process for complaints is to reach out to contact@eyeamhair.com detailing your feedback and attaching before & after pictures of your hair and any reference pictures that were used during the consultation.

The feedback will be forwarded onto the hairdresser that carried out the service for an opportunity to adjust the service. Adjustments must be carried out by the same hairdresser that carried out the service and contact made within 48hrs of receiving the service. No hard feelings, sometimes these things happen and they will be the best person to fix it for you. We aim to rectify the hairdo within 1-2 weeks of receiving the service.

PRICING STRUCTURE

We charge for skill level involved for service, not necessarily for the time of each service. We don’t rush our work, however sometimes you may be finished in a shorter time frame than the stated or it may also take slightly longer due to more involved or detailed work.

Please understand this is and allow a little more time than stated to be on the safe side.

TRAINING DAYS

Training days are held every last Thursday of the month. The services offered are only services that emerging stylists need more practise in, or our expert stylists would like to refine their skills with. This will change regularly depending on the level of our emerging stylists. All services on training day are 30% off the full price of the service. Every service will be overseen and guided by our expert stylists, who have excellent skills and knowledge for the service you have booked in. Only specific services can be booked on training days, which will change regularly depending on the stylists skill level. All other services will be charged full price if booked on a training day.

COVID-19 POLICY

Please DO NOT attend your appointment if you are unwell with flu-like symptoms or suspect you have COVID-19.

If a client has COVID-19 they should stay at home for at least 5 days or until their symptoms go. If you still shows symptom after 5 days please wear a mask to your appointment.

Masks are to be worn in the salon if a client has cold like symptoms. If a person is high risk, they can request others to wear a mask, and if a client or customer chooses to wear a mask they can do so.

Prior to every appointment we ask that clients follow our COVID policy.

If someone (a staff member or client) is suspected to have COVID-19, a staff member can ask them. If the service can be stopped, then the stylist must stop the service and ask the client to go home. If the stylist is halfway through the service then the stylist will ask the client to wear a mask and if possible continue the service outside. The stylist will end the service as soon as possible, which may mean leaving the salon with wet hair. Masks will be mandatory for everyone in the salon if this is the case. If you do have COVID-19 please stay home and cancel your appointment.

Clients and staff should regularly sanitize and maintain a clean working environment. After every service all chairs, benches and surfaces are to be wiped down and sanitized.

If you are a close contact please take a test and take the necessary precautions. You are not required to stay home if you are a close contact but may want to wear a mask, sanitize and maintain social distance.